How to complain

If you think that we have acted incorrectly in your case it is important that you contact us and tell us about it.

A sound complaints procedure ensures consumers have their interests properly attended to. This is important in order to maintain public confidence in Lynx and in the financial markets. An effective complaints process also enables us to identify problems, resolve them and take preventive measures.

A complaint refers to a specific case of dissatisfaction with a financial service or product that is brought to our attention by a customer. We would prefer you to submit any complaints you may have in writing. You may use post, fax or email.

Konsumenternas Bank- och finansbyrå (the Swedish Consumers Bank and Finance Bureau), Konsumenternas Försäkringsbyrå (the Swedish Consumers Insurance Bureau) and the municipal consumer guidance offices can provide guidance in connection with a complaint. If a complaint is rejected it is possible to have the dispute heard by contacting the National Board for Consumer Complaints (ARN ), or by contacting a public court of law.

The contact details of our Complaints officer are as follows:

Brummer & Partners
Attn: Complaints Officer
Box 7030
103 86 Stockholm
Sweden
Fax: +46 8 407 13 50
E-mail: klagomalsansvarig@brummer.se